When using an ethernet surface with V-Control Pro such as the ProControl, Control|24 or C|24, and it can no longer be detected, go through these steps:
- Verify that the ethernet cable is securely plugged in on both ends.
- Open the Network Settings Preferences and verify the computer can see the Ethernet connection.
- On the back of the Ethernet surface, look at the ethernet port and see if it’s active. This can be identified by a light around the port with a green light.
If all is verified, try reset the V-Control Pro preferences and setup the ethernet controller again. View how to reset the preferences HERE.
If you are still having issue. Please contact our Support directly by filling out a support ticket.